“I can’t thank the staff at Valley Lodge for all the care and support that they provide my Grandmother. They treat both herself and the other residents with dignity and respect and nothing is too much trouble. Management are helpful and approachable with any queries and are always keen to ensure that the care of their residents is a top priority. I have visited at different times weekly and the home is always clean and welcoming.”
Review from V T (Granddaughter of Resident)
“My sister has been a resident at Valley Lodge for just over 2 years. During that time all staff, from catering, housekeeping and care workers, have got to know her and her likes and dislikes, treating her as an individual, with care and respect. For the last 12 months, she has had one-to-one care support as there are times when her behaviour can be challenging due to the nature of her illness. The majority of staff supporting her are clearly naturally compassionate and learn how best to help her when she is distressed. The staff have also taken time to know family and friends and if we, as a family, have any concerns the senior staff and manager are always happy to take on board comments or worries and make changes if necessary. It’s been nice to see the newly decorated walkways and garden areas and the updated resident’s activities programme.”
Review from B C (Sister of Resident)
“We are very happy with the care and support my Mum receives at Valley Lodge. She settled in immediately and made friends with other residents. She is very contented. The manager and staff are lovely and very helpful with any queries we have. It has been a huge relief for us as a family, due to my mum no longer being able to be cared for at home due to her Alzheimer’s. We would definitely recommend Valley Lodge.”
Review from S S (Daughter of Resident)
Review from Andrew P (Son of Resident)
“Following a rapid decline of his dementia and mobility my uncle was placed into valley lodge. From our initial visit to his acceptance, the manager explained the whole process with professionalism and empathy. She and her staff helped with our own sense of failure having looked after him for the last 18 months, ensuring as smooth as possible transition for us all.
Initially, he was placed into the EMI side but it soon became evident that his situation required full time nursing. Again, the manager and deputy manager were awesome. He was transferred internally onto the nursing side, changing rooms along with his upgraded nursing requirements.
His room is lovely and the facilities are maintained to a high standard. The staff are so good and caring, from the cleaners, kitchen staff, laundry staff, maintenance staff, carers and nurses.
My husband and I can’t say thank you enough.”
Review from Lee L (Relative of Resident)
