Frequently asked questions.

Who are Roberts Homes (North Wales) Ltd?

Roberts Homes (North Wales) Ltd provides residential care services across North Wales, offering person-centred care in safe, welcoming and supportive environments. Our experienced teams are committed to promoting dignity, independence and quality of life for every resident.

What types of care do you provide?

Our homes provide a range of care services which may include residential care, nursing care, mental health support, learning disability support, long-term care and respite care, depending on the individual home and availability.

Where are your care homes located?

Roberts Homes operates care homes in North Wales, including Llangollen Fechan, Llanrhaeadr Hall and Valley Lodge.

What makes Roberts Homes different?

We focus on compassionate, person-centred care, ensuring every resident is treated with dignity, respect and kindness while encouraging independence wherever possible.

Who can stay in your care homes?

Our services support adults with a variety of care needs, depending on the specialist services offered by each individual home.

Choosing a Care Home

How do I know when it’s time for a care home?

If daily living is becoming difficult, care needs are increasing, or living independently is no longer safe, a care home may provide the support needed while improving quality of life.

How do I choose the right care home?

Consider the level of care provided, location, staff experience, atmosphere, facilities, inspection ratings and whether residents appear happy and well cared for.

Can I visit before making a decision?

Yes. We encourage prospective residents and families to arrange a visit to meet our team, tour the home and ask any questions.

What questions should I ask when visiting a care home?

Ask about staffing levels, activities, meals, care planning, visiting arrangements, medical support, room availability and fees.

Can my loved one move in quickly?

Admission times vary depending on individual care assessments and room availability. We aim to make the process as straightforward as possible.

Residential Care

What is residential care?

Residential care provides accommodation, personal care and daily support for people who can no longer live safely on their own but do not require full-time nursing care.

What help do residents receive?

Support may include assistance with washing, dressing, mobility, medication, meals and daily routines while encouraging as much independence as possible.

Can residents keep their independence?

Yes. We actively encourage residents to maintain their independence, choices and personal routines wherever appropriate.

Nursing Care

What is nursing care?

Nursing care is provided by qualified nurses for people who require ongoing medical care as well as personal support.

How do I know if nursing care is needed?

This is usually determined through an assessment by healthcare professionals based on an individual’s medical and personal care needs.

Mental Health & Learning Disability Support

Do you support people with mental health needs?

Yes. Some of our homes provide specialist care for adults living with mental health conditions, delivered by experienced care professionals.

Do you provide learning disability support?

Yes. Certain Roberts Homes provide specialist support for adults with learning disabilities, helping them develop skills and enjoy fulfilling lives.

Are care plans personalised?

Absolutely. Every resident receives an individual care plan tailored to their personal needs, preferences and goals.

Daily Life

What are the bedrooms like?

Residents enjoy comfortable bedrooms which can often be personalised with photographs, decorations and personal belongings.

Are meals included?

Yes. Fresh, nutritious meals are prepared daily with menus designed to meet dietary needs and personal preferences.

Can special diets be catered for?

Yes. We cater for a wide variety of dietary requirements, allergies and medically prescribed diets.

Are activities provided?

Yes. Residents are encouraged to take part in activities, hobbies, celebrations and social events that promote wellbeing and social interaction.

Will residents have opportunities to socialise?

Yes. We believe meaningful relationships and companionship are an important part of everyday life.

Can residents leave the home?

Where appropriate and depending on individual care needs, residents can enjoy outings and visits with family or carers.

Family & Visitors

Can family visit regularly?

Yes. Families and friends are encouraged to visit in accordance with each home’s visiting arrangements.

Can families be involved in care planning?

Yes. With the resident’s consent, families are encouraged to participate in reviews and care planning discussions.

How do you communicate with relatives?

We maintain regular communication and keep families informed about their loved one’s wellbeing and any important developments.

Admissions

How do I arrange an assessment?

Contact our team to arrange an initial assessment so we can understand your care needs and recommend the most suitable home.

What happens during the assessment?

We discuss medical history, personal care needs, daily routines, mobility, nutrition and preferences to ensure we can provide appropriate support.

What should we bring when moving in?

Residents are encouraged to bring clothing, toiletries, photographs and personal items to help them feel at home.

Is respite care available?

Respite care may be available depending on vacancies and individual care requirements.

Do you offer emergency admissions?

Availability depends on current capacity and the individual’s care needs.

Care Home Costs & Funding

How much does a care home cost?

Fees vary depending on the level of care required, room type and individual needs.

Can local authorities help pay for care?

Some residents may be eligible for local authority funding following a financial and care needs assessment.

Can care be privately funded?

Yes. Many residents choose to fund their care privately.

Can you explain the funding process?

Our team can guide families through the admissions process and explain the different funding options available.

Health & Wellbeing

Are medications managed by staff?

Yes. Medication is administered and managed safely in accordance with healthcare guidance and individual care plans.

What happens if a resident becomes unwell?

Our teams respond promptly and work closely with GPs, nurses and other healthcare professionals to ensure appropriate care is provided.

Do residents have access to healthcare professionals?

Yes. Residents continue to receive support from healthcare professionals including GPs and other specialist services where appropriate.

How do you promote wellbeing?

We encourage meaningful activities, social interaction, balanced nutrition, exercise where appropriate and personalised care.

Safety & Quality

Are your homes regulated?

Yes. Roberts Homes’ services are regulated and inspected by the relevant regulatory authority in Wales.

Are staff fully trained?

Our staff receive ongoing training to ensure they provide safe, compassionate and professional care.

How do you safeguard residents?

We have robust safeguarding policies, risk assessments and procedures to protect the wellbeing and dignity of every resident.

How often are care plans reviewed?

Care plans are reviewed regularly and updated whenever a resident’s needs change.

Employment

Do you have job opportunities?

Yes. Roberts Homes regularly recruits caring, dedicated professionals to join our teams across North Wales.

What qualities do you look for in staff?

Kindness, compassion, professionalism, reliability and a genuine desire to improve people’s lives.

Contacting Roberts Homes

How do I arrange a visit?

Simply contact our team and we’ll be happy to arrange a convenient time for you to visit one of our homes.

Can I speak to someone before making a decision?

Absolutely. Our experienced team is always happy to answer questions and discuss your individual circumstances.

How quickly will someone respond to my enquiry?

We aim to respond to all enquiries promptly and provide the information you need as quickly as possible.

Why should I choose Roberts Homes?

Choosing a care home is one of life’s most important decisions. At Roberts Homes, we strive to provide compassionate, person-centred care in welcoming environments where residents feel safe, respected and valued every day.

Still Have Questions?

If you would like to know more about our homes, the care we provide or the admissions process, please get in touch. Our friendly team will be happy to answer your questions, arrange a visit and help you find the right care solution for you or your loved one.